PBX & Call-Center Platform
Voice infrastructure covering PBX architecture, call routing, operational reporting, and call-center workflows.
- Operating context
- High Technology Development Fund
- Period
- 2022 — 2025
Engineering contribution
- Deployed and configured the PBX architecture and call routing.
- Built a call center with comprehensive reporting.
- Operated voice services alongside network and systems infrastructure.
Delivered outcome
- Reduced average wait time by 3 seconds.
- Added reporting visibility for call-center operations.
- Asterisk
- PBX
- VoIP
- Call Routing
- Reporting